Please note:  Do not return any product without prior written approval. Any items returned to Body and Brows without prior written approval will be returned to the customer at the customers expense. 

Defective Product 

Body and Brows takes great pride in our products and customer service. For any reason you receive a product that is incorrect or defective, it

will be replaced. To be eligible for return, your item must be unopened, unused and in the original packaging. You must email us at info@bodyandbrows.com within 72 hours of receiving your package.


We will ask you to email us pictures of the damaged product so we can address and resolve the situation quickly and efficiently.


We may ask that you ship the damaged products back to us. In this event, our artist support team will assist you with the return shipping arrangements. You will be provided with a return label.


Missing or Incorrect Product 

Oops…Oh No! sorry about that!  Mistakes do happen once in a while but they are rare. To ensure our shipping departments efficiency and quality control, a checklist is taken for every order prior to sealing of the package before it leaves our facility. We know how important it is for your order to arrive correctly. Nothing can be more frustrating so we have integrated this extra quality control step to ensure better accuracy and stay

friends!


As I mentioned before, we are human and mistakes can still happen. Please email us at info@bodyandbrows.com within 72 hours of delivery. Please include your order number and name of product missing.


Exchanging a Product 

We understand sometimes you may order the wrong product by mistake or just simply have a change of mind; it happens. Unfortunately, due to

the nature of our sterilized and sealed products, we only exchange or replace items if they are defective or damaged.

  

 

Returns by Carrier

If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you. If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee. 

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