Delivery Information

By making a purchase you agree to our terms & conditions which are included in your confirmation email.

 

Shipping Policy


Placing an Order 

You can place an order through our online store. In order to maintain accuracy, we can no longer accept orders over the phone or by email or messenger. If you need any assistance with an order or have any questions about a product, please email us at info@bodyandbrows.com

When do you Ship? 

We ship Monday through Friday. We aim to process all orders on the same or next business day (If our order is received before 12 noon, there’s a good chance it will be collected by the courier that day). Items are shipped by Evri using their next day service. This is not a guarenteed next day service. International orders can expect to be longer with the service being around 5 working days depending on your location.

Business days are considered Monday - Friday.

If you need your item within a certain timeframe, please let us know and we will do our best to help you, please let us know before you place your order.

Can I Cancel my order? 

We process and ship orders so fast that we cannot guarantee that and in many cases it's just not possible, once they are sent they cannot be cancelled. Please email info@bodyandbrows.com and we will do our best to help you.

Do you Offer Trainer Discounts?

Yes, we do. We are trainers ourselves here at Body and Brows and we value all trainers. Please email us at info@bodyandbrows.com for more information on receiving a trainer discount. 

Expedited Shipping 

We can offer expedited shipping. Expedited orders can only be shipped Monday thru Friday, please email us before you place your order info@bodyandbrows.com. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, size and weight of your order. 

Tracking my Order

When placing an order on our store, you will need to provide us with an email in order for your purchase to be processed. Please make sure you enter the correct email address to receive tracking on your order. If you enter the incorrect email address you will not receive tracking ability. 

You will receive an email confirmation of your order along with your tracking information. International orders will receive a manual email with tracking information. Samples are not sent using a tracked service.

You are responsible for monitoring your shipment/tracking

If the package can not be delivered by the carrier, it will be taken to a local post office, UPS, or FedEx Facility. Please use the tracking information provided and pick up your package in a timely manner or it may be returned to us. If the package is not picked up in a timely manner and is returned to sender, you are responsible for the repayment of shipping the package back to you and any restocking fees.

Returns by Carrier

If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you. If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee. 

Should you wish to have your order redelivered, there will be a re-delivery fee payable.

My Tracking says my Packaged Delivered but I Didn't get it? 

Make sure that you have checked your tracking information to see if the package has actually been dropped off and if it was dropped off at your home or to the local post office.

Packages That Are Lost, Stolen, Damaged or Missing Items

Once a package leaves Body and Brows and is with the carrier, Body and Brows is not responsible for lost, stolen or damaged packages or missing items. No refund or exchanges will be made on lost, stolen or damaged packages or missing items. 

If your package has been lost, stolen, damaged or is missing items it is the customers responsibility to file a claim with the carrier. 

I put the Wrong Address on my Order

Don't worry, it happens. If your package doesn't make it to you, it will get sent back to us at Body and Brows. Sorry, but you will have to pay the fees for shipping it out again. Always double and triple check your address, email and all information your are inputting before you complete your purchase.



Refunds

We totally get it! Sometimes things don't dance to the beat you expected. As some of our products are sealed for safety, our policy struts a little differently:

As a safety precaution to our customers and the artist community all sales are final. Many of our products are professionally sterilized and sealed for both the artist and customer’s safety, and for this reason we cannot accept returns on procedure products. 

We understand that things do happen, and in those rare situations please email us at info@bodyandbrows.com with a detailed explanation of why you are requesting a return on a product. We will review your request and if a return is granted, a refund in the form of a store credit only will be applied. Any product returned to us without approval, will be refused and sent back at a cost to you - this does not apply to Pigments, Li-FT®, Anesthetics, Aftercare products, Machines, Grips, Needles, Power Supplies or Foot Pedals. No refund, return, exchange or store credit will be issued on those items. Pigments are non-returnable. On all other items a valid receipt is required if request for return is granted.

Granted returns are accepted within 14 days of purchase. The buyer is responsible for all shipping charges to send the item(s) back and credit will not be given for the original shipping fee. Granted returns are also subject to a 15% restocking fee.

Do not return any product without prior written approval. Any items returned without prior written approval will be returned to the customer at the customers expense.

 

Defective Product 

We take great pride in our products and customer service. For any reason you receive a product that is incorrect or defective, it will be replaced. 

To be eligible for return, your item must be unopened, unused and in the original packaging. You must email us at info@bodyandbrows.com within 72 hours of receiving your package.


We will ask you to email us pictures of the damaged product so we can address and resolve the situation quickly and efficiently. We may ask that you ship the damaged products back to us. In this event, our artist support team will assist you with the return shipping arrangements. You will be provided with a return label.


Missing or Incorrect Product 

Sorry! Mistakes sometimes happen 😀

To ensure our shipping departments efficiency and quality control, we log every order before it leaves. We know how important it is for your order to arrive correctly. Nothing can be more frustrating so we have integrated this extra quality control step to ensure accuracy.


but, mistakes can still happen. Please email us at info@bodyandbrows.com within 72 hours of delivery. Please include your order number and name of product missing.


Exchanging a Product 

We understand sometimes you may order the wrong product by mistake or just simply have a change of mind; it happens. Unfortunately, due to the nature of our sterilized and sealed products, we only exchange or replace items if they are defective or damaged. Please read our Returns and Refund Policy at the top of the page.

Returns by Carrier

If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you. If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee.